Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
01 Ingredients and Directions
03 Color Groups
04 Lip Color Application
05 Semi-Permanent vs. Long Lasting Lip Color
06 Three product ECO system kit collections
07 Why we are different
08 28 Product Questions and Answers (PDF)
09 LIP-INK Spot removal
APPLYING LIP-INK® COLORS/Ultra Colors/Chakras Colors
Applying LIP-INK® Eye Liners
Applying LIP-INK® Eye Shadowgels®
Applying LIP-INK® Lip Liners®
Applying LIP-INK® Magic Powders
Applying LIP-INK® Miracle Brow Liners
Applying Lip-Ink® Toners
Are your vials organic too?
Can I carry LIP INKĀ® Color Cosmetics along with other branded cosmetics?
Can I lighten the color?
Can I or my customers return the trial lip kits?
Can I use my own lip liner or lipstick with LIP-INK® Cosmetics?
Can I use the brow liner as eye liner?
Can you mix LIP-INK® Colors?
Do I need to use the OFF solution?
Do I need to use the SHINE moisturizer?
Do the trial kits I purchase count towards my monthly minimum?
Do you send to Europe or other countries?
Full LIP INKĀ® product Ingredient list USA EU
How can I stop LIP colors going darker/blue on me?
How do you care for liner brushes?
How do you care for your LIP INK Liquid Lip Color?
How long does a vial last?
I wanted to demo your product before purchasing. How do I find a LIP-INK® retailer in my area?
If I spill LIP-INK® Color what should I do?
Is there anything I should do before my meeting with a sales representative?
LIP-INK® Guidelines for Safe Product Use
Suppose I have chosen the wrong color?
What are Tinted SHINE moisturizers?
What causes LIP-INK® COLOR to become patchy or streaky?
What if I make a mistake in application?
What is the best way to care for LIP-INK® Color?
What is the difference between Clear and Shine?
What is the shelf life of LIP-INK® Cosmetics?
Why are LIP INK products not compatible with other cosmetics?
Why can't I get a clean line with the lip liner?
Why can't I get the brow brush (that looks like a mascara wand) into the vial.
Why do my lips tingle?
Why does LIP-INK® Color differ from demonstration to application?
Why don't I get enough color?
Why is a line showing on the inside of my lower lip?
Why is LIP-INK® Color too thick?
Why is the color not staying on?
Why is the OFF vial that comes with caring case empty and without an applicator?
How do I contact you?